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LibAnswers User Guide and Best Practices

Administrative Information for River Campus Libraries

Creating New Accounts
  1. Admin → Accounts → Create a New Account
  2. For regular users, complete the following fields (all other fields should remain at default settings):
    • First Name
    • Last Name
    • Activate LibChat
      • Active – Any staff members in Learning Initiatives, Patron Services, or Research Initiatives
      • Inactive – All other users
    • LibChat Departments (if LibChat is set to "Active")
      • Other / Not sure
      • River Campus Libraries
    • Queue Access
      • Liaison Liberians – Any staff members in Learning Initiatives or Research Initiatives (Regular access only)
      • Patron Services – Any staff members in Patron Services (Regular access only)
  3. For admin users, complete the following fields (all other fields should remain at default settings):
    • First Name
    • Last Name
    • User Level - Admin
    • Activate LibChat
      • Active – Any staff members in Learning Initiatives, Patron Services, or Research Initiatives
      • Inactive – All other users
    • LibChat Departments (if LibChat is set to "Active")
      • Other / Not sure
      • River Campus Libraries
  4. Click "Create Account"
  5. Find the user in the Accounts list and click the icon to edit the account
  6. For all users, update the following fields:
    • Scheduler Link Text: Click here to schedule a consultation
    • Personal Scheduler URL: Suggestions → LibCal (Liaison Librarians only)
    • System Scheduler URL: https://libguides.lib.rochester.edu/appointments
Adding Existing Users to LibChat Departments
  1. Admin → LibChat Setup
  2. Click the   icon and select the user's name from the "Users Assigned to Department" dropdown
  3. Click "Save"

UR Libraries Missed Chat Follow-up

Hello!

Thank you for reaching out to UR Libraries on DATE using our newly launched online chat service.  We are sorry that we were not able to respond to your request.  If you still need assistance QUESTION/TOPIC, please let me know…I would be happy to help you!

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